UNICORN TRADE’S TERMS AND CONDITIONS
Welcome to unicorntrades.com. Unicorn Trade (“UNICORN”) is a registered wholesale supplier of phone accessories in Bartlett, IL 60103 and offers products to you when you visit our store at unicorntrades.com. The brand name ‘UNICORN’ is a registered trademark of Unicorn Trade in the state of Illinois. This page states the Terms and conditions under which you, the website visitor (“You” or “Your” or “Yourself”) may use or correspond with this website (“Our Site”), which is owned by Unicorn Trade (“We” or “Us” or “Our”). When shopping at Unicorn Trade, whether the order is placed over the phone or via the website, you agree to the following terms and conditions.
PRODUCTS
All products sold are brand new, undamaged, and have never been used.
Unicorn Trade retains ownership of any products ordered until full payment has been received for such products. The company manufacturers cell phone charging cables under its proprietary name “UNICORN”. We also import other high-quality cell phone accessories from our authorized manufacturers located outside the US. All our products are quality controlled and tested to work under our strict policy.
We try our best effort to make 100% certain that all product colors, dimensions, and photos are exact; however, there are at times minor discrepancies based on screen resolution, and other possible factors. Any questions or hesitations based on color or dimensions must be discussed before placing your order. We will not be responsible for minor discrepancies from what was advertised. All products on unicorntrades.com may be classified under California Proposition 65 regulations.
UNICORN REWARDS PROGRAM
The Unicorn Rewards Program is designed to reward registered members for purchasing items on unicorntrades.com. Users will be automatically enrolled in the Rewards Program upon creating an account with us. Non-registered/guest members will not earn Unicorn Rewards Cash on their purchases.
Registered users will earn a minimum of 2% cash rewards on every purchase, with additional rewards on select limited-time promotional items. Please note that promotional rewards may change each quarter without prior notice.
The base discount value for 100 Unicorn Cash is $1.00. You can redeem up to 2500 Unicorn Cash for a $25 discount on your next purchase. All unredeemed Unicorn Cash will expire 180 days after your last order date.
TAX EXEMPTION PROGRAM
The Tax Exempt Program allows individuals with tax-exempt status to quickly and easily purchase eligible products on our website tax-free. All our items are sold for commercial use or resale purposes. To enroll in the program, please upload your tax exemption certificate (in PDF format) from your account. It may take up to 3 business days to verify your tax ID, after which you can begin shopping tax-free.
If you have multiple accounts on our site, there is no need to resubmit the tax exemption certificate for each account. We will authorize all accounts upon request. Simply send your associated account email/username to support@unicorntrades.com.
Rest assured, your certificate will solely be used for tax purposes and will not be shared with any third party unless required by law.
SHIPPING
Unicorn Trade ships all orders from the United States, primarily from our warehouse in Bartlett, Illinois. We proudly ship to all U.S. states and territories, and have recently expanded to ship to Canada and Mexico.
All items are shipped via USPS, UPS, or FedEx. Handling times vary based on the order quantity, but we generally deliver products within 3-7 business days. Each order is shipped with a valid tracking number. If you select signature confirmation at checkout, Adult Signature upon delivery is required.
For custom orders with larger quantities, please note that additional manufacturing time may be required, with a delivery estimate of 3-4 weeks. In such cases, we will contact you via email to confirm whether you would like to proceed with the order or cancel it for a refund.
Please double-check your shipping address before placing your order. If the tracking status shows that the package was delivered to the provided city and state, no refund will be issued. It is your responsibility to check surrounding areas and contact your local post office. If the package is returned to us, you will receive a full refund for the products. For added protection against package loss, feel free to contact us to add a calculated insurance premium to your order total.
CANCELLATION POLICY
To cancel an order, customers must email us or submit a message through our Contact Us page, typically within 1 hour of placing the order. There are no cancellation fees for orders canceled before the items leave our facility. However, cancellations requested after this initial period will be subject to the following Cancellation Policy:
At Unicorn Trade, we strive to process and deliver orders as quickly as possible unless a customer requests an order be held for a period of time. Once an order is in transit, it cannot be canceled without the customer paying for round-trip shipping fees.
Our Free Shipping offer is based on the customer keeping the order. If you cancel an order that qualified for free shipping, you will be required to pay the original shipping cost and the return shipping fees. Please note that all shipping charges are non-refundable, and any associated cancellation fees will be deducted from your refund.
DAMAGES
Unicorn Trade takes every feasible effort to ensure your order arrives in perfect condition. However, despite our best precautions, damages may occasionally occur. In such cases, the customer agrees to allow Unicorn Trade the opportunity to resolve the damage or defect. We will work to provide a remedy that is in the best interest of our customers, as our goal is always to ensure customer satisfaction.
If, however, the customer prefers to cancel the order instead of allowing us to remedy the issue, the order will be treated as a cancellation and will be subject to our Cancellation Policy. To proceed with a damage claim, please retain all packaging and report the damage to Unicorn Trade within 24 hours of receiving the order. We will require photos of both the damaged item and the packaging to assist with the resolution process.
RETURN POLICY
Customer satisfaction is our top priority. We believe in our products and building a long-lasting relationship with our retailer friends. We do not want you to lose any customers due to our products. If you receive a damaged item, please notify us at our email, and we will include a replacement in your next order, as shipping individual replacements is not feasible due to higher shipping costs.
If you are unsatisfied for any reason with your purchase and the total order value is less than $500, you can return it within 14 days of delivery. Returned items must be new and in unused condition. Special custom orders valued over $500 and international orders from outside the United States are non-refundable and non-returnable. Please ensure all details are correct, and we recommend testing the items by placing a small order before making a larger purchase.
Exchanges are allowed at the customer’s expense for shipping. Returns will only be accepted if the items are in their original packaging and contain no missing components. Returned items must be received by Unicorn Trade within fourteen (14) calendar days from the date the return authorization is issued.
Full Refunds May Not Be Issued If the item(s) is determined by us to have been used or damaged or missing original packaging. The return shipping fees + restocking fees may apply for any misuse of our replacement or return policy.
LIABILITY
Although care has been taken to ensure the US safety standards in our products, Unicorn Trades makes no representations or warranties whatsoever, express or implied, with respect to any products sold by us. We do not assume any liability for any injury and/or damage to persons or property arising from or related to the material contained in our products.
DISPUTES
Any dispute or claim relating in any way to your use of any products through unicorntrades.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuses of intellectual property rights.
As to any claim made against Unicorn Trade, you agree that your damages, if any, shall, to the fullest extent permitted by law, be limited to the actual amount of money you paid to Unicorn Trade for the cost of goods as well as any shipping costs. We do not guarantee that we will be able to fill every order and you should not expect that simply because an order is placed or an item is listed in our catalog or website, that such item is definitely available. If you place an order which we are unable to complete, then, if you have made a payment to Unicorn Trade, you agree that your damages shall be limited to a refund of the amount you paid. You agree that, in all instances, you are not entitled to, and Unicorn Trade shall not be liable for, incidental, punitive, exemplary, indirect or consequential damages (including but not limited to lost profits, loss of use, damage to third parties, or any diminution of value) arising under or relating to any items you purchase, order, obtain, or seek to obtain from CF.
If you resort to disputing or reversing a charge or submitting a dispute claim with your financial institution in an attempt to reverse or withhold payment from Unicorn Trade for either a portion or the entire sum of your order, you are thereby forfeiting your rights to any promotional offers that were provided with your order. These are including but not limited to reward points and free shipping.
DISCLAIMERS
The customer is responsible for reviewing the order confirmation details sent to them, and contacting us regarding any errors or inaccuracies so that Unicorn Trade may revise the order details to reflect the correct information.
Errors on Our Site: We try to be as accurate as possible. However, we do not warrant product descriptions or another site content are accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change. Rarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best efforts. For any of these reasons, we may cancel your order, or we may contact you for instructions on the order.
Updated: 10/22/2022 – ‘tax exemption program’, ‘shipping policy’.
Last updated: 03/14/2025 – ‘shipping policy’, ‘return policy’